Worldwide Foam is growing and needs another Experienced Manufacturing Customer Service Representative

Does your work history include manufacturing customer service skills? Do you have serious software skills? This is not for the inexperienced first timer!

Worldwide Foam is seeking a passionate and dedicated Customer Service Representative (CSR) to join our team. As a CSR, you'll be at the forefront of ensuring our customers' needs are met, their questions answered, and their experience exceptional.

Buckle up, because this role is more exhilarating than a rollercoaster ride!

What You'll Be Doing :

Data Wizardry : You'll master the art of data entry, weaving sales orders and quotes into our NetSuite (ERP) system like a digital sorcerer.

Deciphering customer purchase orders? Piece of cake!

Customer Whisperer : When customers reach out via email or phone, you'll be their guiding star. Complaints? No problem! You'll provide solutions faster than a superhero dodging bullets.

Positive Vibes Only : Your attitude will be as sunny as a tropical beach. Empathy, professionalism, and resilience are your secret weapons.

Foam Magic : Ever processed foam sample requests? You will! Dive into Dynamics and make those foam dreams come true.

Resource Explorer : You'll navigate our Worldwide Foam knowledge base like an adventurer seeking hidden treasures. Customers' questions? You've got answers!

Team Player : Communication and coordination with co-workers? You'll be the glue that holds our team together.

Qualifications :

Experience of a Legend : Your work history includes manufacturing customer service skills, this is not for the inexperienced first timer!

Verbal & Written Superpowers : Your communication skills are sharper than Excalibur. Customers will hang on your every word.

Empathy Jedi : You'll understand customers' needs better than Yoda understands the Force.

Critical Thinker Extraordinaire : Problem-solving? You'll tackle it like Sherlock Holmes on a caffeine high.

Attention to Detail Titan : Misspelled words? Not on your watch! Accuracy is your middle name.

Perks & Benefits :

Office Oasis : Work in a standard office environment (no dragons, we promise).

Digital Dexterity : Your fingers will dance across keyboards like concert pianists.

No Supervisory Capes Needed : This role doesn't involve supervising others.

Jet-Setting Not Required : No travel-unless you count the occasional coffee run.

Education & Experience :

High School Hero : A diploma or G.E.D. equivalent is your ticket to this adventure.

Customer Whisperer Badge : 2-3 years of experience interacting with customers and maintaining accurate records.

Grammar Guardian : Superior grammar, spelling, and punctuation skills (you'll be our language wizard).

Math Magician : Fractions, decimals, and percentages? You'll calculate them faster than a lightning bolt.

Preferred Skills :

ISO Explorer : ISO experience? You're our treasure hunter.

ERP Enthusiast : Familiarity with ERP systems? You're our secret weapon.

Inclusion Is Our Superpower :

At Worldwide Foam, we celebrate diversity like confetti at a parade. We believe our best work happens when everyone feels free to be their authentic selves.

Schedule & Compensation :

Full-Time Adventure : Monday to Friday, 8 : 00 am to 5 : 00 pm (with possible overtime when the Bat-Signal shines).

FLSA Classification : Hourly - Non-Exempt (because even superheroes need a paycheck).

Wage Quest : Highly competitive wages based on your experience starting at $21.75 per hour

Perks Galore : Simple IRA matching, dental / health / vision insurance, company-paid life insurance, PTO, vacation, holidays, bonuses, and room for advancement (up, up, and away!).

Ready to join our foam-tastic team? Apply now and let's make customer service history!

Last updated : 2024-05-14